Terms & Conditions | Privacy Policy
Effective: 16/05/2025 | Jurisdiction: Gujarat, India
By registering, accessing, or using the Khata Wallah Progressive Web Application ("Platform"), you, the shopkeeper ("User"), agree to be legally bound by these Terms & Conditions, our Privacy Policy, and all applicable laws of India.
⚠️ Khata Wallah is strictly a SaaS technology platform — NOT a financial institution.
🔴 Critical Clause: The Shopkeeper is solely responsible for all financial records entered. Khata Wallah holds zero liability for Udhar disputes.
The Shopkeeper is solely and entirely responsible for the accuracy of all data entered — sale amounts, Udhar given, payments received, and inventory. We do not verify or audit any transaction.
We hold zero liability for any financial dispute between Shopkeeper and their customer. Platform records are internal business records, not legal evidence.
Maximum liability is capped at 3 months' subscription fees paid. We are not liable for indirect, incidental, or consequential damages.
Violation = immediate account suspension without refund.
By using messaging features, the Shopkeeper declares and warrants that they have obtained prior, explicit, informed opt-in consent from each customer before sending any message — compliant with TRAI TCCCPR 2018 and Meta's WhatsApp Business Policy.
Khata Wallah is a technology intermediary. The Shopkeeper is the originator of all messages. We are not responsible for message content or customer consent.
On verified spam complaints, we may: suspend messaging features → issue 7-day warning → permanently terminate account without refund. Violations may be reported to TRAI or Meta.
ℹ️ Data is stored locally on your device (IndexedDB/SQLite). Cloud sync happens when internet is available.
It is your sole responsibility to sync regularly. Khata Wallah is not liable for data loss caused by:
Sync is confirmed only when the app displays a "Data Synced" confirmation.
All code, design, trademarks, and content of Khata Wallah are protected under the Copyright Act, 1957 and Trade Marks Act, 1999. You are granted a limited, non-exclusive, revocable licence to use the Platform during your active subscription.
Your data belongs to you. We claim no ownership.
Platform provided "AS IS" and "AS AVAILABLE". We disclaim all warranties including merchantability, fitness for purpose, error-free operation, and data accuracy.
Governed by laws of Republic of India. Disputes subject to exclusive jurisdiction of courts in Gujarat, India. 30-day good-faith negotiation required before legal proceedings. Failing which, arbitration under Arbitration and Conciliation Act, 1996 — sole arbitrator, Gujarat venue.
As required under IT (Intermediary Guidelines) Rules, 2021:
Name: Vasava Jaynish
Designation: Grievance Officer, Khata Wallah
Email: jay123none@gmail.com
Address: 2, Kantipada, Netrang, Gujarat – 393130
Response: Acknowledgement within 48 hours | Resolution within 30 days
Effective Date: 16/05/2025 | Last Updated: 16/05/2025
Drafted in compliance with DPDP Act 2023, IT Act 2000, and IT (SPDI) Rules 2011.
| Term | Meaning |
|---|---|
| Data Fiduciary | Entity determining purpose of data processing. Shopkeeper = Data Fiduciary for their customers' data. |
| Data Processor | Entity processing data on behalf of Fiduciary. Khata Wallah = Data Processor. |
| Data Principal | Individual whose data is processed — the Shopkeeper's end-customer. |
| Personal Data | Any data identifying a natural person (name, phone, address). |
ℹ️ Critical DPDP Compliance: Shopkeeper is Data Fiduciary. Khata Wallah is only the Data Processor.
We (Khata Wallah) are the Data Fiduciary for data you provide us (name, phone, GST number, etc.).
You (the Shopkeeper) are the Data Fiduciary under Section 2(i) of DPDP Act, 2023. The legal obligation to obtain customer consent rests entirely with you. We process this data only as instructed by you.
| Category | Examples |
|---|---|
| Shopkeeper Identity | Name, shop name, mobile number, email |
| Business Info | GST number, address, pincode |
| Authentication | Hashed password/PIN (never plain text) |
| Customer Data (entered by you) | Customer name, phone, Udhar amounts, bill numbers |
| Auto-collected | IP address, browser type, sync timestamps |
We do NOT use cookies for advertising or tracking.
| Purpose | Legal Basis |
|---|---|
| Providing Platform services | Contractual necessity |
| OTPs & transactional alerts | Legitimate interest |
| Payment processing | Contractual necessity |
| Security & fraud prevention | Legitimate interest & legal obligation |
| Anonymised product analytics | Legitimate interest (no personal data) |
🔴 We will NEVER sell data | share across shops | use for advertising | build credit profiles.
| Recipient | Purpose | Safeguard |
|---|---|---|
| Cloud Provider (AWS/GCP) | Hosting & storage | DPA in place |
| Payment Gateway (Razorpay) | Subscription payments | PCI-DSS compliant |
| SMS Gateway | OTPs & alerts | TRAI compliant |
| Meta (WhatsApp API) | Message delivery | Meta Business Terms |
| Law Enforcement | Valid legal process only | Court order required |
All Indian user data is stored on servers located within India or adequacy-standard jurisdictions. We will notify you of any changes to storage locations.
| Data Type | Retention |
|---|---|
| Shopkeeper Account Data | Account duration + 180 days |
| End-Customer Transaction Data | Account duration + 180 days |
| Payment & Invoice Records | 7 years (GST compliance) |
| Security Logs | 1 year |
| Anonymised Analytics | Indefinitely |
⚠️ In case of a data breach, we will notify you per DPDP Act 2023 requirements.
| Right | What It Means |
|---|---|
| Right to Access | Request summary of data we hold about you. |
| Right to Correction | Request correction of inaccurate data. |
| Right to Erasure | Request deletion (subject to legal retention). |
| Right to Grievance Redressal | File complaint with our Grievance Officer. |
| Right to Nominate | Nominate someone to exercise rights in case of death/incapacity. |
To exercise rights: jay123none@gmail.com — Response within 30 days.
Since you (Shopkeeper) are the Data Fiduciary for your customers — end-customers must direct their data rights requests (access, correction, deletion) to you, not to Khata Wallah. We will assist you in fulfilling such requests within 30 days.
Khata Wallah is a B2B tool for adults (18+) only. We do not knowingly collect data from minors. Any such data discovered will be immediately deleted.
Material changes notified via in-app notification and/or email at least 15 days before taking effect. Continued use = acceptance of updated policy.
Grievance Officer: Vasava Jaynish
Email: jay123none@gmail.com
Address: 2, Kantipada, Netrang, Gujarat – 393130
Response: 48 hours acknowledgement | 30 days resolution
Unsatisfied? Escalate to the Data Protection Board of India once constituted under DPDP Act, 2023.
This Privacy Policy is governed by laws of the Republic of India. Disputes subject to exclusive jurisdiction of courts in Gujarat, India.
© 2025 Khata Wallah. All rights reserved. | 2, Kantipada, Netrang, Gujarat – 393130
Effective Date: 16/05/2025
At Khata Wallah, we offer a transparent subscription model. Please read our cancellation and refund terms carefully before subscribing to any of our paid plans (e.g., PRO Plan).
We provide a completely free, fully-featured trial period for all new users. We highly encourage shopkeepers to fully test the system during this trial period before making a payment.
⚠️ As Khata Wallah is a digital SaaS product, all subscription payments are generally non-refundable once processed.
However, refunds may be issued only under the following exceptional circumstances:
If you meet the eligibility criteria, please contact our support team within 7 days of the transaction:
Approved refunds will be processed and credited back to the original payment method within 5 to 7 business days.
We are always here to help you manage your shop better. Whether you need technical support, have billing queries, or want to report an issue, you can reach out to us through the following channels.
📧 Email Support: jay123none@gmail.com
Expected response time: 24 to 48 hours
🏢 Registered Office Address:
Vasava Jaynish
Khata Wallah (Maruti Stores)
2, Kantipada, Netrang,
Gujarat – 393130, India
For escalating unresolved legal or data privacy issues, please contact our Grievance Officer: